It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to: info@esbymay.com If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via

https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

Consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to claim warranty. Based on European law, we are liable for any lack of conformity that comes to light within a period of two years after delivery of the goods. You may have additional rights based on Dutch law. If you discover or should discover a defect in the product, you must contact us within a reasonable period. A reasonable period is in any case two months. If you contact us in time, we will ensure a free repair or replacement.